If you need a follow up text message sent to someone, just let us know in the order notes of the cart section of the page. television stations, hotels) require us to leave the products with concierge or security, in which case we will send the email then. We will send an order fulfilment email to the email address on the order when our drivers have successfully delivered the order. Yes to all! In the online store cart page there are fields to enter the event booking name as well as the event booking start time, so our couriers will have no issue speaking with the venue staff when delivering your order. Our retail store is located 2kms from CBD, just a few steps from the King's Cross Coca-Cola sign at 110 Darlinghurst Road, Darlinghurst NSW 2010.ĭo you deliver directly to schools, residential concierge, convention centres, wedding receiption venues, restaurants, offices? Of course, our staff can also assist via chat, phone or in-store. Once you have added your desired products to the online store cart, you can select Pick-Up or Delivery in the cart and your preferred Date and Time for receiving your Black Velvet Sydney products. How do I choose Pick-Up or Delivery for my Order? Yes, you can select your preferred date and two-hour window for delivery in our cart or with one of our consultants, to ensure you get your order when you want it. Due to the large number of fragile deliveries we will not consider your 2-hr preferred time in the cart if you choose an OFF-PEAK option.Ĭan I select a date and time for delivery? Please note OFF-PEAK Delivery is available for most of Metro Sydney. Note we are ALWAYS trying to negotiate better delivery rates, but due to the super fragile nature of our goods, our rates are generally higher than standard courier rates in Sydney as special vehicles and extra care needs to be taken. Our 2-hour delivery pricing starts from $10 not matter what you order. We have transported very special cakes all over Australia as well. Please open chat or Contact Us to discuss your event further.ĩ9 percent of our delivery orders are delivered by 3rd party careful couriers throughout Sydney CBD and suburbs and all our products online can be delivered this way. We work with all wedding planners and florists. Our online team can help with most questions you will have and if you prefer to visit our retail store to discuss a cake, we recommend Wednesdays or Thursdays between 10am-1pm. Please note that all orders, excluding corporate account orders, must be prepaid.ĭue to heavy demand, we are currently are not offering cake consultations. You can also pay with cash in our Darlinghurst store. Paypal and EFT facilities are also available. Online and over the phone we take Visa, Mastercard, AMEX. What payment methods do you take? Can I pay Cash on Delivery? No! Our online store products do have minimums, just based on what our clients have ordered in the past, but if you would like a custom size or quantity, simply open the chat window to discuss with our team! Yes we do have cupcake samplers (box of 5 Designer Cupcakes - in 5 different base cake flavours), to help you choose your preferred cake flavour. Open a chat window with us now if you would like to discuss further or see more on delivery in the dedicated section below. Our Cart page allows you to specify if you would like to Pick Up or Delivery and the Date and Time of Pick-Up or Delivery. (2) VIA ONLINE CHAT every page has our little black chat bubble in the bottom right, click that and our team will be able to assist you 7 days/week from 7am-Midnight local time (Sydney) (3) CALL US - Out team is more than willing to assist you place your order over the phone during our opening hours (4) VISIT OUT STORE - Simply click Contact Us to find our current opening hours. There are four ways! (1) ONLINE STORE, the fastest, simply browse our cake and/or cupcake collections, choose the size/flavour/custom options for your favourite products and Add to Cart - Select your preferred time for delivery/pickup in the cart then use our secure checkout to confirm your order. WE DO SELL OUT DURING THE DAY, SO PLEASE DONT DELAY. Many cakes can be created SAME DAY and if you have a custom cake in mind, the sooner we get a picture from you, the quicker we can tell you! Please remember, the sooner we know, the better chance we have of making a gorgeous BV cake for you! Please note mini-cupcakes and dietary cupcakes typically require prior day notice. Unless the product says otherwise, all our classic designer sized cupcakes can be ordered same day. Open chat now and ask us! Or simply place your order and our team will be in touch straight away if there are any issues. NEED TODAY! How much notice do you need for orders?
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